Please read these Terms and Conditions carefully before using this website.
These terms and conditions apply to all website transactions. Please read them carefully before you place any order with Wigan Athletic.
By using the website you agree in full to the terms and conditions contained herein and furthermore this shall constitute a binding agreement between you and Wigan Athletic.
We reserve the right to alter or amend these terms and conditions at any time without prior notification.
We reserve the right to alter, amend or discontinue products.
a. All content of this website including but not limited to logos, graphics, photography, video clips, audio clips, text, design and software are the property of Wigan Athletic and are protected by UK copyright laws. Permission is given for you to electronically copy or print hard copies of this website for the sole purpose of placing an order with Wigan Athletic.
. You may not use the Wigan Athletic trademarks or the trademarks of any third party without the prior written permission of Wigan Athletic or the third parties, which own the trademarks.
. Wigan Athletic has taken great care in compiling this website. Wigan Athletic, its directors and employees and other company representatives will not be held liable for damages (directly or indirectly) arising from or in connection with the use of this website. Additionally, although every effort has been made to provide accuracy and keep the site free from defects, viruses and other harmful elements Wigan Athletic will not be deemed liable in the event of such occurrences.
4. Children Under 18 Years of Age
. If you are under 18 years of age you must receive the consent of a parent or guardian before you can purchase from this website, send any information to this website, e-mail this website or request any information in digital format or as hard copy.
. Delivery services offered are Next Working Day Delivery and Saturday Delivery. Next Working Day Delivery is offered for orders placed which are confirmed as received with an authorised credit or debit card before 12.00 noon from Monday to Thursday (excluding Bank Holiday Mondays) of each week.
If the order has been placed and authorised before 12.00 noon on a weekday the order will be processed on the same day and sent out for delivery on the following day.
We do not process orders over the weekend and only process orders on Fridays for customers who have selected Saturday delivery. Any Next Working Day orders received after 12.00 noon on a Thursday will only be processed on Monday (except when the Monday is a Bank Holiday) and will be delivered on Tuesday. This also applies to orders placed on the website on Friday, Saturday and Sunday of a normal working week. We will do our best to process all these orders on a Monday for delivery on Tuesday.
Upon dispatch of the order the risk of loss, damage or breakage is passed to the customer. Ownership of the goods passes to the customer when payment has been made for the full amount to Wigan Athletic.
We endeavour to deliver goods on the day specified, but do not guarantee that delivery will take place on that day. We do not accept liability for delayed orders.
For delivery addresses which rely on ferry services to deliver goods, there is the prospect that services will be delayed or cancelled.
There are certain locations in the UK where we are unlikely or unable to deliver Next Working Day. Please click here for a list of postcodes for these locations. Customers who order customised goods such as replica shirts which require printing may need to allow for an extra day to process their order as the printing of shirts adds extra time to the order processing.
a. Delivery Restrictions
There may be delivery restrictions on some of our products, which we have dispatched directly from suppliers. These products are mainly heavy and bulky goods such as fitness equipment and table games, which our suppliers will not send to certain destinations. Where these restrictions apply it will be stated clearly in the product text. There may be a surcharge for delivery of goods to certain locations due to their remoteness or difficulty in accessing. To find out whether we deliver to your chosen delivery address and how much the product will cost to deliver to this location call our Shop Team on 0844 99 11 932 and they will be happy to quote you a price for delivery.
b. Bank Holidays
We do not process orders when the Bank Holiday falls on a Friday, such as Good Friday, or when Christmas Day or Boxing Day land on a Friday. Orders placed on the Thursday and Friday of such weeks will not be picked until the next working day. If the next working day is Monday then orders placed between 12.01pm on Thursday through until 12.00 noon on Monday would be processed as far as possible on the Monday and delivered on the Tuesday. If a high number of orders were received over the weekend it is possible that some would not be processed until Tuesday. These orders would be delivered on Wednesday. In the event of the Monday being a Bank Holiday orders received after 12.00 noon on the previous Thursday will be processed on the following Tuesday and will be delivered on the Wednesday. There will be no Saturday deliveries. Delivery is defined as having taken place when the goods are delivered to the selected delivery address.
. If a customer decides to return goods to Wigan Athletic due to them being damaged, faulty or unsuitable because they are the wrong size, they must be returned within 28 days of the customer originally receiving them. If a customer returns goods because they decide that they no longer want them they must be returned within 7 days of receiving them if they wish to be refunded for the goods. Unwanted goods returned to us later than 7 days after receiving them will be credited by issuing gift vouchers to the purchase value of the goods. Returned goods must be in an unused/unworn condition, with the original packaging and with the delivery docket as proof of purchase. The docket has a section titled "Reason for Return" which must be filled in when returning stock.
If the goods have been purchased as part of a special offer or package (for example buy 3 items for the price of 2) the entire contents of the offer or package must be returned. When returning goods which consist of a number of separate components all the components which were present when the goods were received must be returned to us.
If you wish to return goods purchased from the online store for replacement or refund they must be sent via a service which is trackable and traceable. Ensuring that the returned goods reach us without damage is the responsibility of the customer.
Goods must be addressed to:
Wigan Athletic Shop Returns, DW Stadium, Newtown, Wigan, WN5 0UZ
Note that postage for returning goods to us will not be refunded if the goods are unwanted or because the wrong size has been ordered. If we are responsible for an error in sending out goods other than those ordered we will be happy to refund the cost of returning the goods to us provided it does not exceed the delivery fee which we charged to you for original delivery. Goods which are returned to us as damaged or faulty will be examined by our Shop staff and a decision will be made by them whether a fault or damage to the goods does exist. If they decide that there is a fault or damage you will be offered the opportunity to exchange the goods or receive a refund. Any returned goods deemed to be faulty will be eligible for a refund of your return postage costs provided that they do not exceed the cost incurred in sending the goods to you. If goods are found not to be faulty we will return them to you at your expense. If you have any queries about returns procedure please call our Shop Team on 0844 99 11 932. Orders for personalised garments, including replica shirts, cannot be cancelled if personalisation has already taken place and will not be accepted as returned goods by Wigan Athletic.
Please note that all goods returned to us by post must be sent using a method of postage which provides a tracking number so that goods are traceable. Ensuring that the returned goods reach us without damage is the responsibility of the customer. Certain items cannot be returned for hygiene reasons once used.
. Acceptance of your order is confirmed when your method of payment has been cleared by our fraud checkers and not on receipt of credit or debit card details. We reserve the right to refuse any orders for any reason. A confirmation email as a means of order acceptance will be sent to you once your order has been accepted. Our customer services team will deal with any queries or anomalies with your order. Payment is taken from your account when the order is confirmed as picked ready for dispatch except in the case of pre-order offers for new replica kit launches (see below).
8. Pre Orders
. When new replica kits are due for launch, Wigan Athletic may offer customers the opportunity to place an order several weeks before the launch date and receive the kit of choice at their chosen delivery address on the day of the kit launch. In such circumstances the funds for the order would be taken from the customer's account as soon as the method of payment which is offered has passed our fraud checking system. We take the funds at this stage because the authorisation from the banks to take funds only last for a few days. Please note that if you place an order which includes stock on a pre-order offer alongside stock which is not on a pre-order offer you will receive all the items together on the day of the pre-ordered kit launch.
9. Replica Shirts and Kit
. If you place an order which requires personalisation such as shirt printing you may need to allow for an extra day or so beyond the Next Working Day Delivery service as the printing of the shirt adds more time to the order processing.
If we have non-availability of your required personalisation numbers or letters we may delay or even cancel your order. Once your order has been authorised we cannot refund or replace your purchase.
Orders for personalised garments, including replica shirts, cannot be cancelled once they have been personalised and will not be accepted as returned goods by Wigan Athletic unless they are faulty.
10. Product Colours
. We endeavour to ensure that the website images closely reflect the true colour and designs of products, but we accept no liability for any variations to the actual product. Specifications may also vary.
. Wigan Athletic is committed to complying with the Data Protection Act 1998.
Registration is not required when you order products. However, when you place an order you will be asked to provide certain information about yourself such as your name, address, details of your payment card, telephone number and email address so that we can process and fulfill your order, notify you of your order status and inform you of special offers and promotions.
Your information can be collected in one of two ways; either directly from you when you register with us or from a third party such as credit reference agencies (for example to assess your credit rating).
Any additional information we collect will only be with your permission and any communications we undertake will only be with your permission.
We may use certain information about your use of our website to help analyse and improve the website experience for you.
Wigan Athletic takes its security of data very seriously and will investigate any known security breaches.
. Prices published are for online products only.
Wigan Athletic reserves the right to change promotional offers and prices without any prior notice and to remove or amend available products at any time. We endeavour to ensure accurate and correct information is displayed for each product. Upon notification of any errors we will investigate and amend information. We are not obliged to supply any incorrectly priced products.
Prices are displayed in Pounds Sterling. Prices include the prevailing rate of VAT.
Additional charges are calculated and added for delivery options and will be explicitly displayed on the order total and any order confirmation.
. Prices quoted on the website are inclusive of VAT where it is applicable. If you reside in a location which is VAT free such as the Channel Islands it will be your responsibility to claim back the VAT which you pay. The delivery docket which you receive with your order displays the amount of VAT which you have paid and you can use this docket to reclaim the VAT.
. The laws of England and Wales exclusively govern all of our terms and conditions and the jurisdiction of these laws shall apply. Access to the website outside of this geographical domain is undertaken at the individuals own risk and Wigan Athletic does not accept liability.
15. Recycling of old Electrical Equipment
You can now recycle your old electricals with us.If you’re buying a new electrical item, we will recycle your old one for free
Why recycle? Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We are pleased to offer our customers the chance to recycle their old electrical items.
Please return your old electrical items to the Club Shop and we will recycle for free. The address is Wigan Athletic Club Shop, 5 Ashton Gallery, The Galleries, Wigan, WN1 1AS
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE? The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In theUK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.